Privacy Policy
Last Updated: February 2, 2026
1. Introduction
Culture Voices ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice cloning service.
Your Privacy Matters
Voice data is highly sensitive biometric information. We employ industry-leading security measures to protect your data and give you full control over your information.
2. Information We Collect
2.1 Biometric Information (Voice Data)
When you use our voice cloning service, we collect:
- Audio recordings: Voice samples you upload or record (minimum 30 seconds)
- Voice characteristics: Acoustic features extracted from your voice for cloning purposes
- Voice models: AI-generated representations of your voice
- Transcriptions: Text transcriptions of your audio (auto-generated or user-provided)
- Generated audio: Speech content created using your cloned voice
Legal Notice (US): Under the Illinois Biometric Information Privacy Act (BIPA) and similar laws, we must obtain your explicit consent before collecting biometric data. By using our Service, you consent to our collection and use of your voice data as described in this policy.
2.2 Account Information
- Name and email address
- Account credentials (encrypted passwords)
- Creator type (TikTok creator, YouTuber, etc.)
- Profile information you choose to provide
2.3 Usage Information
- Device information (browser type, operating system)
- IP address and location data
- Service usage statistics (features used, generation frequency)
- Performance and error logs
2.4 Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and maintain session security.
3. How We Use Your Information
We use your information to:
Voice Data
- Create and maintain your voice cloning model
- Generate synthetic speech in your voice
- Improve voice quality and accuracy
- Detect and prevent misuse or fraudulent activity
Account Information
- Provide and maintain the Service
- Authenticate your identity and prevent unauthorized access
- Communicate with you about updates, features, or issues
- Process payments and subscriptions
Usage Information
- Analyze and improve Service performance
- Personalize your experience
- Detect technical issues and security threats
- Comply with legal obligations
4. AI Model Training
Your Voice, Your Control
We do NOT use your individual voice data to train general AI models or create voices for other users. Your voice model is exclusively yours.
However, we may use aggregated, anonymized data (not identifiable to you) to:
- Improve overall system performance
- Enhance voice quality algorithms
- Develop new features
You can opt out of contributing anonymized data by contacting us at privacy@culturevoices.com.
5. How We Share Your Information
We do NOT sell your personal information or voice data.
We may share information in these limited circumstances:
Service Providers
We use third-party services for:
- Cloud storage and computing (AWS, Google Cloud)
- Payment processing (Stripe)
- Analytics (Google Analytics)
- Customer support tools
These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information when required to:
- Comply with legal obligations (subpoenas, court orders)
- Protect against fraud or security threats
- Enforce our Terms of Service
- Protect the rights and safety of users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and subject to a different privacy policy.
6. Data Security
We implement robust security measures to protect your information:
- Encryption: All data transmitted to and from our servers uses TLS/SSL encryption
- Storage Security: Voice data is encrypted at rest using AES-256 encryption
- Access Controls: Strict authentication and authorization protocols
- Regular Audits: Security assessments and penetration testing
- Monitoring: 24/7 system monitoring for unauthorized access
- Data Isolation: Your voice model is isolated and not accessible to other users
While we employ industry-standard security, no system is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your information as follows:
- Voice Data: Retained while your account is active and for 90 days after account closure (unless you request immediate deletion)
- Generated Audio: Stored for 30 days after generation, then automatically deleted (you can delete immediately)
- Account Information: Retained while your account is active and for 1 year after closure for legal compliance
- Usage Logs: Retained for 2 years for security and analytics purposes
8. Your Privacy Rights
You have the following rights regarding your data:
Access
Request a copy of all personal information we have about you
Correction
Update or correct inaccurate information
Deletion
Request deletion of your voice data and account
Portability
Export your data in a machine-readable format
Opt-Out
Opt out of marketing communications and data analytics
Restriction
Limit how we use your information
To exercise these rights, email us at privacy@culturevoices.com with your request. We will respond within 30 days.
9. Regional Privacy Rights
9.1 California Residents (CCPA/CPRA)
California residents have additional rights:
- Right to know what personal information is collected, used, and shared
- Right to delete personal information
- Right to opt-out of sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising privacy rights
- Right to correct inaccurate information
9.2 European Union Residents (GDPR)
EU residents have rights under GDPR:
- Legal basis for processing: Consent and legitimate interests
- Right to withdraw consent at any time
- Right to object to processing
- Right to lodge a complaint with supervisory authority
- International data transfers are protected by standard contractual clauses
9.3 Illinois Residents (BIPA)
Under the Biometric Information Privacy Act, we provide written notice and obtain consent before collecting biometric data. You may revoke consent and request deletion at any time.
10. Children's Privacy
Our Service is NOT intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided information to us, contact us immediately at privacy@culturevoices.com and we will delete it.
11. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.
13. Do Not Track Signals
Some browsers transmit "Do Not Track" signals. We currently do not respond to these signals, as there is no industry standard for compliance.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on the Service. Continued use after changes constitutes acceptance.
15. Contact Us
For privacy-related questions or to exercise your rights:
Your Consent
BY USING CULTURE VOICES, YOU CONSENT TO THE COLLECTION, USE, AND STORAGE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY, INCLUDING YOUR BIOMETRIC VOICE DATA.